Reference

Privacy Policy for Your Account

Your account data, wallet checks, device sessions and support messages are covered in one clear Privacy Policy before you open an account.

Account data scopeCookie choicesDANA, OVO, GoPay, QRISSupport hours listed
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stadium 77 Privacy Policy for Your Account
HELP CHANNELS

How To Reach Our Privacy Team

Privacy requests should be easy to send without leaving your account flow. Use live chat for urgent account-access questions, the account inbox for profile changes and the Help Center form when you…

Live chat Live chat is available 10:00-02:00 WIB for privacy questions tied to login access, device warnings or a payment record you do not recognise. We verify your account before discussing wallet or session details.
Account inbox Use the account inbox for profile edits, cookie questions and stored phone number updates. Open Account, choose Support, then select Privacy Request so the message stays linked to your login record.
Help Center form The Help Center form suits longer privacy requests, including data copies or retention questions. Add your username, active contact number and the payment rail involved, such as QRIS or GoPay, for faster matching.
ACCOUNT SAFETY

Six Ways We Handle Data

Our policy is built around account actions you can recognise: joining, logging in, switching device, funding a wallet, asking support for help and closing access.

Account setup

When you open an account, we collect details needed to create your profile, confirm contact access and secure your login. We ask only for data that supports account setup, payment checks or service contact.

Payment records

DANA, OVO, GoPay and QRIS activity creates transaction records that help us match deposits, check withdrawal ownership and answer wallet disputes. We store the record, not your full wallet password or private app login.

Device sessions

We use device type, IP address and browser signals to spot unusual access. You can check active sessions through Account, Security, then Active sessions, and ask us to clear a device you no longer use.

Cookie controls

Cookies keep you signed in, remember language choices and help us see whether pages such as Caishen Wins or MotoGP Betting load correctly. You can clear cookies in your browser, though login may be required again.

Retention checks

We keep account, support and wallet records only while needed for service, legal, tax, dispute or security reasons. When a record no longer has a valid purpose, we delete it or reduce it from active use.

Change requests

You can ask us to correct profile data, explain a stored payment record or restrict certain contact messages. We may verify your username, phone number and last payment method before making any privacy change.

Privacy Questions You May Ask

These answers cover common privacy questions before and after you open an account. They focus on your account profile, wallet records, cookies, device access and support contact. If your request involves a specific transaction, include the payment method and time so we can locate the correct record.

We collect account details needed for login, contact, security and wallet checks. That may include your username, phone number, session data, payment method used and support messages connected to your account.

We keep payment records to match deposits, verify withdrawal requests, answer disputes and protect your wallet from account misuse. The record helps confirm transaction status without storing your private app password.

Yes. Send a Privacy Request through the account inbox with the detail you want corrected. We may ask you to confirm your username, phone number and recent payment method before changing stored data.

Cookies help keep you signed in, remember device choices and measure whether pages load correctly. You can clear them in your browser settings, but you may need to log in again after clearing.

Support messages are handled by team members who need access to answer your request, check account status or escalate a privacy issue. We do not share chat content for unrelated outside advertising.

Open Account, choose Security, then Active sessions to see recent device access. If a session looks unfamiliar, contact live chat during 10:00-02:00 WIB so we can review it with you.

You can ask us to close account access or reduce stored contact data. Some records may remain for legal, tax, payment dispute or security reasons, and account access depends on local law.

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